Welcome to Rye Family Clinic

We are a family owned and family orientated medical clinic.

We are fully accredited and provide comprehensive care including women’s health, men’s health, children’s health and immunisations, travel vaccinations and skin checks. We have been servicing patients from Rye and the surrounding suburbs of the Mornington Peninsula since 2012. We have enjoyed enormous community support and have continued to grow since our establishment.

Due to the ongoing spread of COVID-19 (Coronavirus), our practice will be conducting the majority of our consultations by phone from now until further notice. All EXISTING patients of the clinic with a Medicare card can access BULK BILLED Phone Consults.

New patients and patients with no Medicare will need to pay $50 (but note that no Medicare rebate is payable) for a Phone Consult. The fee must be paid BEFORE the consult by providing credit or debit card details over the phone. Phone Consults can be booked online or by phone.

We will continue to see the patients for face to face consultations in the clinic in the following circumstances:

  • childhood immunisations and flu vaccines;
  • dressings and wound care; and
  • face to face consults arranged with your GP during a Phone Consult, where the GP has decided that you need to be seen in person in order to ensure proper diagnosis and treatment (for example, when you need a physical examination).

Our normal billing policies will apply if you need come into the clinic for a face to face consult (but if you have paid a private fee for a Phone Consult this will be taken into account).

If possible, a Phone Consult is recommended instead of a face-to-face consultation for patients with high risk of developing serious complications if they contract COVID-19, including people aged over 65, Aboriginal and Torres Strait Islanders, and people under treatment for chronic health conditions or who are immune compromised (such as people with diabetes, heart disease, asthma, arthritis or other similar conditions).

However, it should be noted that not all health issues can be properly dealt with in a Phone Consult - you may need to come to our clinic, for example for a blood pressure check, or a physical examination of an injury. If during a Phone Consult, your GP deems it appropriate to see you face-to-face at the clinic, a time will be arranged for this.



We have four diverse and highly experienced general practitioners who consult with us, three of which are male and one is female. We also have onsite a psychologist, physiotherapist and a dentist. Some of these services can be bulk billed under a Care Plan. Please ask one of our receptionists or speak to your general practitioner regarding your eligibility. Should you not be eligible to have these services bulk billed the private fees are very competitive.

We are open 7 days a week for the convenience of our patients. Our opening hours are Monday to Friday 8:30am – 6:00pm, Saturday, 10:00am – 2:00pm, and Sunday 9:00am - 1:00pm We are closed on Public Holidays.

*How we charge patients
On 18th November 2019, this practice commenced Mixed Billing. Bulk Billing is available to our patients (excluding Visitors and Out of Area patients) who have a current Medicare card if the consultation is between 8:30am and 5:30pm Monday to Friday. Please ensure you present your Medicare card and any concession cards you may have upon consultation.

After 5.30pm Monday to Friday and all day on Weekends, private billing will apply. This will apply to all patients including those with Pension and/or Concession Cards and those under the age of 16. Details at front reception desk or please call.

Privately Billed Payment is required on the day. Our Easy Pay System means Medicare Rebates are IMMEDIATELY processed and returned to your account at the time of payment.

As of 30th March 2020 we have Telephone and Video Consultations available. This service is BULK BILLED for existing patients of the practice. Any patient who does not qualify for a bulk billed consultation can still do a telephone consultation with a $50.00 out of pocket fee.

  • All Visitors and Out of Area Patients will be privately billed. This will apply at all hours. The account is payable upon consultation.
  • Patients without a valid Medicare card will be privately billed. The account is payable upon consultation.
  • Medical reports (including Vic Roads reports) attract a private fee for all patients. The account is payable upon consultation.

You can now book appointments with our general practitioners online from anywhere, anytime: Book Appointment at HotDoc

Services

Rye Family Clinic offers the following services





Psychology:
Dr Lindy Storme is our Psychologist here at Rye Family Clinic. She is available for appointments on Tuesdays from 9am until late. Lindy bulk bills all of her patients who are referred under a Mental Health Care Plan. You could be eligible for up to 10 bulk billed psychology appointments a year, speak to your GP about your eligibility. Lindy also accepts private patients and her charges are competitive.

Physiotherapist:
Mr Graham Pemberton is our physiotherapist at Rye Family Clinic. He is available for appointments on Tuesdays and Thursdays and operates afterhours for our patients' convenience. Graham bulk bills all of his patients who are referred under a Care Plan. You could be eligible for up to 5 bulk billed physiotherapy appointments a year, speak to your GP about your eligibility. Graham also accepts private patients and has Hicaps on site. Patients with private health insurance can claim instantly and only pay the gap payment.

Dental
Dr Ramandeep Kaur, or as she likes to be called, Raman is our Dentist here at Rye Family Clinic. Raman is available for appointments on Mondays, Tuesdays, Fridays and Saturdays and operates afterhours for our patients' convenience. Raman is known for her gentle natured dentistry. Raman's prices are competitive and she has Hicaps on site. Patients with private health insurance can claim instantly and only pay the gap payment.

Pathology on Site:
Australian Clinical Labs Collection Room is open Monday to Friday 8.30am until 1pm. They assist patients by collecting blood, performing ECG's as well as collecting other specimens. No appointment is necessary to have any of their tests performed, simply take a number and wait until called. The only exception being an OGTT.t.

Our Team at Rye Family Clinic

Dr Rahul Sinha
Dr Pragya Noopur
Dr Chinthaka Wijekulasooriya
Dr Harrij Pavasaris
Dr Sameena Aslam (female G.P)
Dr Sanam Dhillon (female Registrar Doctor)
Dr Sarah Kari (female Registrar Doctor)

Employment

Position descriptions for the above are available by contacting us. For more information on the application process please ring us on (03) 5985 6662 or email us at manager@ryefamilyclinic.com.au

We are always seeking quality applicants for a range of roles, if there are no suitable positions listed above then please send your CV along with an expression of your preferred area of work to our email.

 

 


New Patients

For your convenience if you are a new patient to the practice, please download, print and complete our New Patient Information and Consent form (PDF format). Please bring the completed form with you on your first appointment and hand it to our receptionist - this will save you time on your first visit to the Rye Family Clinic.

 

 


Important
Information

HOME VISITS & AFTER-HOURS CARE

In an emergency if the Practice is closed, please call 000 or present to nearest hospital,

A home visit MAY be available after clinic hours (where Doctor deems appropriate). Please speak to the Receptionist who will discuss further with the Doctor.

PRACTICE COMMUNICATION POLICY

Our Receptionists are not medically trained to give advice over the phone. You may ask to speak to the Doctor in the case of an emergency. Where possible, your call will be put through to the Doctor or, if unavailable, to the Practice Nurse.

PROCESS FOR FOLLOW UP OF RESULTS

No results are given over the phone. Patients are required to make an appointment to discuss results with a Doctor.

MANAGEMENT OF PATIENT HEALTH INFORMATION

This Practice complies with the Health Records Act (Vic. 2001) and the Privacy Act (Commonwealth 1988).

Your medical record is a confidential document. It is the policy of this Practice to maintain security of personal health information at all times and to ensure that this information is only available to authorized persons involved in patient care.

If you wish to transfer your records, you will be asked to complete an information release form, and to provide us with photo ID that we can copy. This is to maintain privacy and confidentiality of your records.

FEEDBACK/COMPLAINTS

We welcome comments and suggestions about the care you receive at this Clinic, please look for the Suggestions form in the reception area. If you are unhappy with any aspect of the services provided to you, please email manager@ryefamilyclinic.com.au

If you feel you have not received a satisfactory outcome, you may wish to contact:

The Health Commissioner Ph 1300 582 113

The Privacy Commissioner: Ph 1300 666 444

The Australian Health Practitioner Regulation Agency: Ph 1300 419495

Contact Us

Rye Family Clinic
2339 Point Nepean Rd
Rye VIC 3941
Australia
Phone: (03) 5985 6662 Fax: (03) 5985 6663
Email: reception@ryefamilyclinic.com.au

Opening Hours:
Mon – Fri - 8:30am – 6:00pm
Sat – 10:00am – 2:00pm
Sun – 9:00am – 1:00pm
Closed on Public Holidays

For your convenience if you are a new patient to the practice, please download, print and complete our New Patient Information and Consent form (PDF format). Please bring the completed form with you and hand it to our receptionist - this will save you time on your first visit to the Rye Family Clinic.