HAVE SOME QUESTIONS? Important Information

  • COVID-19 vaccine rollout

    Rye Family Clinic is taking part in the COVID-19 vaccine rollout and is administering the AstraZeneca and Pfizer vaccines. To make an appointment, call our practice on 03 5985 6662, or make a booking online via HotDoc or HealthEngine.

  • Consultation during the COVID-19 pandemic

    Where possible, we are encouraging phone and video consultations for GP services. However, we are still conducting in-person appointments, but with a range of safety measures.

    Our robust COVID-19 response plan includes QR code check-ins, social distancing, protective screens and mandatory face masks. During peak periods, we ask that patients wait in their car, rather than the waiting room until the time of their appointment.

  • What to do if there’s a chance you have COVID-19 and need to see a doctor

    If you think there is a chance you could have COVID-19, get tested immediately. If the test comes back negative, then you are welcome to come in for a face-to-face appointment.

    We can also conduct phone or video consultations with COVID-19 patients.

Billing

Our billing arrangement for GP services are as follows:

Local residents with a current Medicare card Out of area patients
Monday-Friday between 9:00am and 5:00pm Bulk billing applies. Private billing fees of $70 apply.
Monday – Friday outside 9:00am to 5:00pm and Saturday until 1pm Private billing fees of $70 apply. Private billing fees of $70 apply.
After 1pm on Saturday and all day Sunday Private billing fees of $95 apply. Private billing fees of $95 apply.

Please note: All procedures will be privately billed at all times.

For private billing fees, payment is required at the time of appointment. Medicare rebates will apply as applicable, reducing the out-of-pocket costs.

Management of patient health information

Our practice fully complies with the Health Records Act (Vic. 2001) and the Privacy Act (Commonwealth 1998).

Your medical record is a confidential document, and it is our policy to always maintain the security of personal health information. We will ensure that this information is only available to authorised persons involved in patient care.

If you wish to transfer your records, you will be asked to provide written consent for their transfer. This is to maintain privacy and confidentiality of your important medical information.

We adhere to doctor-patient confidentiality at all times. This means we will protect the information discussed in confidence between ourselves and a patient.

Feedback/complaints