Welcome to Rye Family Clinic

We are a family owned and family orientated bulk billing medical clinic. We are fully accredited and provide comprehensive care including women’s health, men’s health, children’s health and immunisations, travel vaccinations and skin checks. We have been servicing patients from Rye and the surrounding suburbs of the Mornington Peninsula since 2012. We have enjoyed enormous community support and have continued to grow since our establishment.

We have four diverse and highly experienced general practitioners who consult with us. Two of which are male and two are female. We also have onsite a psychologist, podiatrist, physiotherapist, dietitian, mental health nurse and a dentist. Some of these services can be bulk billed under a Care Plan. Please ask one of our receptionists or speak to your general practitioner regarding your eligibility. Should you not be eligible to have these services bulk billed the private fees are very competitive.

We bulk bill to all of our patients who have a current Medicare card. Please ensure you present your Medicare card and any concessions you may have upon consultation.

We are open 6 days a week for the convenience of our patients. Our opening hours are Monday to Friday 8:30am – 7:00pm and Saturday, 8:30am – 2:00pm. We are closed on Sundays.

Did you know that we are on Facebook? Like our page and keep up to date with our latest health awareness campaigns as well as other exciting news.

You can now book appointments with our general practitioners online anywhere, anytime through HealthEngine. 

Please note: Patients without a valid Medicare card will be privately billed. The account is payable upon consultation. Medical reports (including Vic Roads reports) attract a private fee for all patients. The account is payable upon consultation.

Services

Civic Park Medical Centre offers the following services





Psychology:
Dr Lindy Storme is our Psychologist here at Rye Family Clinic. She is available for appointments on Tuesdays from 9am until late. Lindy bulk bills all of her patients who are referred under a Mental Health Care Plan. You could be eligible for up to 10 bulk billed psychology appointments a year, speak to your GP about your eligibility. Lindy also accepts private patients and her charges are competitive .

Podiatry:
Mr William Temple, or as he likes to be called, Bill is our podiatrist here at Rye Family Clinic. He is available for appointments on Fridays from 9am until 5pm. Bill bulk bills all of his patients who are referred under a Care Plan. You could be eligible for up to 5 bulk billed podiatry appointments a year, speak to your GP about your eligibility. Bill also accepts private patients and his charges are competitive. .

Mental Health Nurse
Ms Rosie Cantley-Smith is our Mental Health Nurse here at Rye Family Clinic. Rosie provides a counseling service to patients who were referred to her prior to 1 July 2016. She is also able to complete Mental Health Care Plans. She is available for appointments on Fridays from 9am until late. .

Physiotherapist:
Mr Graham Pemberton is our physiotherapist at Rye Family Clinic. He is available for appointments on Tuesdays and Thursdays and operates afterhours for our patients' convenience. Graham bulk bills all of his patients who are referred under a Care Plan. You could be eligible for up to 5 bulk billed physiotherapy appointments a year, speak to your GP about your eligibility. Graham also accepts private patients and has Hicaps on site. Patients with private health insurance can claim instantly and only pay the gap payment.

Dental
Dr Ramandeep Kaur, or as she likes to be called, Raman is our Dentist here at Rye Family Clinic. Raman is available for appointments on Mondays, Tuesdays, Fridays and Saturdays and operates afterhours for our patients' convenience. Raman is known for her gentle natured dentistry. Raman's prices are competitive and she has Hicaps on site. Patients with private health insurance can claim instantly and only pay the gap payment.

Pathology on Site:
Australian Clinical Labs Collection Room is open Monday to Friday 8.30am until 1pm. They assist patients by collecting blood, performing ECG's as well as collecting other specimens. No appointment is necessary to have any of their tests performed, simply take a number and wait until called. The only exception being an OGTT.t.

Our Team



Dr Rahul Sinha


Dr Pragya Noopur


Dr Humera Rasool

Employment

Position descriptions for the above are available by contacting us. For more information on the application process please ring us on (03) 5985 6662 or email us at andrea@medicalgroups.com.au

We are always seeking quality applicants for a range of roles, if there are no suitable positions listed above then please send your CV along with an expression of your preferred area of work to our email.

 

 


Important Information

HOME VISITS & AFTER-HOURS CARE

In an emergency if the Practice is closed, please call 000 or present to nearest hospital,

A home visit MAY be available after clinic hours (where Doctor deems appropriate). Please speak to the Receptionist who will discuss further with the Doctor.

PRACTICE COMMUNICATION POLICY

Our Receptionists are not medically trained to give advice over the phone. You may ask to speak to the Doctor in the case of an emergency. Where possible, your call will be put through to the Doctor or, if unavailable, to the Practice Nurse.

PROCESS FOR FOLLOW UP OF RESULTS

No results are given over the phone. Patients are required to make an appointment to discuss results with a Doctor.

MANAGEMENT OF PATIENT HEALTH INFORMATION

This Practice complies with the Health Records Act (Vic. 2001) and the Privacy Act (Commonwealth 1988).

Your medical record is a confidential document. It is the policy of this Practice to maintain security of personal health information at all times and to ensure that this information is only available to authorized persons involved in patient care.

If you wish to transfer your records, you will be asked to complete an information release form, and to provide us with photo ID that we can copy. This is to maintain privacy and confidentiality of your records.

FEEDBACK/COMPLAINTS

We welcome comments and suggestions about the care you receive at this Clinic, please look for the Suggestions form in the reception area. If you are unhappy with any aspect of the services provided to you, please email manager@civicparkmedical.com.au

If you feel you have not received a satisfactory outcome, you may wish to contact:

The Health Commissioner Ph 1300 582 113

The Privacy Commissioner: Ph 1300 666 444

The Australian Health Practitioner Regulation Agency: Ph 1300 419495

Contact Us

Rye Family Clinic
2339 Point Nepean Rd
Rye VIC 3941
Australia
Phone: (03) 5985 6662
Email: reception@ryefamilyclinic.com.au

Opening Hours: Mon – Fri 8.30am – 7.00pm
Sat – 8.30am – up to 2.00pm
Sun - Closed